DON'T MISS THIS LIMITED OPPORTUNITY!

DON’T MISS THIS LIMITED OPPORTUNITY FOR FREE CITY & GUILDS ACCREDITED CUSTOMER SERVICE TRAINING!

We’re delighted to be able to offer limited places on a FREE Level 3 Certificate in Customer Service City & Guilds accredited training course* to our BID businesses!

If you own or are employed with a BID business and would like to take advantage of this opportunity, you must be available to attend four full days of training spread across the 2^nd, 9^th, 16^th and 23^rd October (between 9am to 4.30pm).

This training will cover:

Day One
Principles of Customer Expectations
Impacts on Customer Expectations/Satisfaction

Day Two
Customer Service Problems/Complaints
Supporting Legislation

Day Three
Practising Effective Customer Service
Product Promotion and Services

Day Four
Effective Teamwork
Monitoring of Performance

* In order to benefit from this training, your business must meet the eligibility criteria.  Please contact Shelly on 01905 731612 or at shelly.simpson@worcesterbid.com for further details and to book your free place!